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General Terms and Conditions ("GTC")

ELECTRIC HORIZON FESTIVAL

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1. General

These General Terms and Conditions apply between the holder of an admission ticket (hereinafter referred to as the "Visitor") and the organizer, BASEMENT UG, Carl-Theodor-Straße 7, 68723 Schwetzingen, Germany, represented by its Managing Director, Marcel Kästel (hereinafter referred to as the "Organizer").

By purchasing an admission ticket, the Visitor enters into an event contract with the Organizer and acquires the right to attend the event. Every Visitor acknowledges and accepts the rights and obligations set out in these General Terms and Conditions as well as the Event Regulations.

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2. Tickets / Admission Tickets

Ticket purchases are binding. The return or exchange of tickets is excluded.

Tickets must be retained and, once validated at the entrance, are generally no longer transferable.

Furthermore, the Organizer generally agrees to the transfer of the right of admission to a third party before the ticket has been validated, unless:

  • the Visitor is on the guest list; guest list tickets are and remain personalized;

  • the third party is subject to a venue ban;

  • the admission right is offered for sale at a price higher than the face value of the ticket;

  • the ticket is resold commercially or for business purposes;

  • the sale is brokered, carried out or processed by unauthorized third parties, in particular unauthorized internet service providers, online marketplaces or ticket resale platforms; or

  • the transfer is directly or indirectly connected with advertising measures, unauthorized travel packages, promotional giveaways or competitions.

Any Visitor who offers or transfers admission tickets in violation of the above conditions shall pay the Organizer an appropriate contractual penalty for each ticket or admission right offered in breach of these provisions. The amount of the contractual penalty shall be determined by the Organizer at its reasonable discretion. The Visitor may have the amount reviewed by a competent court for reasonableness.

In the event of a violation of the above provisions, the Organizer shall also be entitled to revoke the admission right and confiscate the ticket. This shall also apply if the ticket was acquired in good faith by a third party.

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3. Cancellation or Interruption of the Festival; Program Changes

If the festival cannot take place or is cancelled due to the Corona pandemic / COVID-19 restrictions, the ticket will automatically remain valid for the next edition of the event.

The festival will generally take place regardless of weather conditions. However, if weather conditions pose a risk to the life, physical safety or health of visitors, artists or staff, the festival will be terminated immediately or temporarily suspended.

In such cases, as well as in the event of the festival being cancelled due to other cases of force majeure (including strikes or acute threats of terrorism, war or similar events), official orders or court decisions, there shall be no entitlement to a refund or compensation for damages unless the Organizer has acted with intent or gross negligence.

For safety reasons, the Organizer may temporarily or completely evacuate and close off individual areas of the festival site without giving rise to any claim for a partial refund of the ticket price.

Program changes may occur during the festival. In the event that individual artists cancel, the Organizer will endeavor to provide suitable replacements. Visitors shall have no claims against the Organizer due to the cancellation of individual artists.

In the event of program changes and/or the cancellation or removal of individual acts, Visitors shall have no claims against the Organizer provided that such changes remain within reasonable limits and the overall character of the festival is maintained.

Visitors must also accept delays or rescheduling of individual acts.

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4. Admission / House Rules / Code of Conduct

Access to the festival grounds is only permitted with a valid admission ticket.

The minimum age for attending the festival is 18 years.

For safety and security reasons, all visitors are subject to a security check conducted by the on-site security staff upon entry to the festival grounds.

The Organizer, together with its security and stewarding personnel, exercises the right to control access to the venue. Security staff are instructed to carry out body and bag searches on a regular basis, particularly at the entrance and, where appropriate, on a random basis during the event. By attending the festival, the Visitor agrees to these security measures.

The Organizer reserves the right to refuse entry to the festival grounds or to issue a venue ban for good cause. Good cause includes, but is not limited to, possession of the following prohibited items:

  • Glass bottles of any kind

  • Animals or pets

  • Weapons of any kind and other dangerous objects

  • Selfie sticks

  • Pyrotechnic devices, flares or similar items

  • Drones

  • Drugs in quantities clearly exceeding personal use

  • Water-polluting substances and liquids

  • Dry ice

  • Photo, film or video cameras or other recording equipment which, due to their type, size or technical features, are clearly intended for purposes other than private use, unless prior written permission has been obtained from the Organizer

Photography for private use with mobile phones is permitted. The personal rights of third parties must always be respected.

The production of film or audio recordings of any kind, as well as their publication online or offline, without the Organizer's prior permission, is prohibited.

Good cause also includes visitors who are obviously heavily intoxicated by alcohol or under the influence of drugs.

If entry is refused for any of the above reasons, the ticket shall become invalid and no refund of the admission price will be granted.

The Organizer is entitled to temporarily confiscate and retain prohibited items.

Visitors are furthermore prohibited from:

  • using physical violence against other visitors, the Organizer's staff or any third parties;

  • relieving themselves anywhere other than in the designated toilet facilities;

  • conducting commercial activities without the Organizer's prior written consent;

  • carrying out marketing campaigns or promotional activities.

Advertising of any kind—including the promotion of products, services, ideologies, religions, trade unions, political parties, companies or brands—as well as the distribution or display of political or religious content in any form (e.g. on books, leaflets, banners, signs, electronic devices, etc.) and the installation of decorations or other objects are strictly prohibited throughout the entire festival site.

Visitors are also prohibited from:

  • entering areas or rooms not open to the public; and

  • climbing onto stages, tents, trusses or similar structures.

Visitors who violate the above rules of conduct and/or who are found in possession of prohibited items after entering the festival grounds may be removed from the festival site and issued with a venue ban.

If a visitor commits or attempts to commit a criminal offence at the festival (e.g. drug trafficking, assault, theft, sexual assault, etc.), they will be immediately removed from the festival grounds without prior warning, and the matter will be reported to the police.

Visitors must comply with all instructions issued by security personnel and stewards. Failure to do so also constitutes good cause for refusing entry or removing the visitor from the festival grounds.

If a visitor is removed from the festival grounds for any of the above reasons, the admission ticket shall become invalid and the admission price will not be refunded.

In such cases, the Organizer is also entitled to temporarily confiscate and retain prohibited items.

Any person who culpably violates these General Terms and Conditions shall be liable to the Organizer for any resulting damages.​​

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